How to place your order

Order on-line and you will receive confirmation by e-mail or fax within 1 hour of placing your order, or within 7 business days for regular mail. You can also order via the telephone during regular business hours by calling our toll-free number 1-866-763-2932

Payment methods

SofaUSA accepts Visa, Mastercard, money order, certified check, and wire transfer. SofaUSA requires a 50% deposit at the time you place your order, with the balance due 24 hours prior to shipping from our factory.

Delivery time

Regular manufacturing time will run between 4-6 weeks. These are only guidelines and cannot be guaranteed by SofaUSA. If your order is going to be delayed, we will advise you within 4 weeks from the date your order was placed.

Tracking your order

All orders can be tracked from the day you place the order until the day it arrives at your door by calling SofaUSA toll free at 1-866-763-2932, or by emailing us at customerservice@SofaUSA.com

Delivery dimensions

All merchandise is manufactured to fit through standard door sizes. If the merchandise does not fit through a door opening, SofaUSA.com Inc. will not be responsible, and will subsequently void the 30 day money back guarantee.

Orders cannot be returned as a result of the customer’s miscalculation of the furniture size, room, door or architectural dimensions. Any calculation errors are the sole responsibility of the consumer and will void the 30 day money back guarantee. Please measure accurately.

White Glove Delivery Service

At NO extra charge SofaUSA will deliver your order directly into your home. Unlike other on-line furniture retailers, SofaUSA.COM will not drop your merchandise off at the foot of your driveway. We will send a crew of two (2) professional delivery personnel to move the merchandise directly into your home.

All at NO extra charge to our clients!

Notification of delivery

Customers will be contacted by our home delivery terminal to schedule delivery. Please ensure someone is available to receive the merchandise at that time or you may be subject to additional charges by the delivery company.

Money back guarantee

If for any reason you are unhappy with your selection, simply put the merchandise in its original packaging and ship it back to us. SofaUSA will refund 100% of the purchase price less the original delivery, reshipment charge, repackaging costs, administration fee, a 35% restocking fee, and any credit card surcharges if applicable. If the item is not returned in the original condition in which it left our manufacturing facility, additional repair charges may apply. The 30 day money back guarantee is effective from the date the merchandise ships from our factory.

Once the returned merchandise has passed inspection by our quality control department, your account will be credited immediately.

Cancellations

Cancellations will be accepted within 24 hours following confirmation of your order. Please note you will be subject to a 3.5% Credit Card surcharge fee on your deposit, as well as a $150.00 Administration fee. Once the manufacturing of your furniture has begun, we will be unable to cancel any orders.

The 30 day money back guarantee applies only to merchandise displayed at www.SofaUSA.com. Any custom changes or special orders from other websites, catalogues or other forms of media are final sale. Additionally, any custom changes made to any merchandise will void the 30 day money back guarantee.